FAQ

Returns and Refund Policy
We will provide refunds under the following circumstances.
If you have a problem with your order we require you contact us within 7 days of receipt of the order.
The item is damaged or faulty on delivery
The item is different from the description shown on this website
Suncoast First Aid will exchange or refund a product that meets the above return and refund requirements. You are required to return the product in its original condition, preferably in its box undamaged, together with proof of purchase. 
Product must be returned within 30 days of purchase.
 
You are not entitled to a refund when you:
Simply change your mind or no longer want the goods;
Special orders;
Realise you can't afford the goods;
Found the same item at a cheaper price elsewhere;
Choose the incorrect size and/or colour;
Were responsible for causing the fault or defect.
Suncoast First Aid reserves the right to charge a 20% restocking fee if the goods are returned without the original box, have clear signs of use or without the original product packaging and accessories.
In these cases the Customer is required to pay the return freight to Suncoast First Aid.
 
Your privacy is important to us!
Some information is important for us to collect so we can improve your online shopping experience, ensure you receive the correct product at the best price, get the best advice, and receive your delivery quickly.
We promise not to share your information with third parties.
You can take comfort knowing that any Newsletters or Promotions can be opted-out of at any time.
Freight
All orders are subject to freight charges as detailed on purchase. We deliver to all Australian States and delivery times are subject to stock availability and courier delivery times.
 
Bulk Orders
Bulk order of goods may be qualify for  discounts. For information on bulk purchases please contact us on 0422 420 822 or send us an email admin@suncoastfirstaid.com.au advising of the items and quantity you wish to purchase.
 
Cant Find a Product?
Looking for an item not shown on our website? Call us or contact us via website we will contact you with information.
 
Product Description & Images
Sometimes images on our website will differ from items in kit, all items will match the description.
 
Are First Aid Kits Workplace Compliant?
We provide a range of workplace compliant kits. Before purchasing a product you may wish to visit your state first aid code of practice to ensure that the kit is suitable for your needs, as requirements vary from state to state.  Our friendly staff are able to provide advice on first aid kits requirements however we will not be held responsible or liable for the purchase of a unsuitable kit.  General information regarding first aid kits and workplace first aid risk assessments can be found by visiting Safe Work Australia.